Our Privacy Policy was last updated and posted on August 03, 2024. It governs the privacy terms of our Website.

eSIM Mentor takes your privacy seriously. As such, we make every effort to reduce the amount of information we collect and to treat the information we do have in accordance with this Privacy Policy. This Privacy Policy tells you more about the information we collect, how we use it, how we may share your information, and how you can limit our collection of your information.

Your use of this Website is also governed by your obligations as described in the Terms of Service section of the Website. We encourage you to consult these Terms of Service as well as our Cookie Policy prior to your use of this Website.

You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below or as described in our Terms of Service.

As mentioned in our Terms of Service, eSIM Mentor is operated by Hy Ultra Ltd.

1. Definitions:

   • A Cookie is a small piece of data stored on your computer or mobile device by your web browser. It is a non-executable computer program that cannot carry viruses and install malware. It is used only to collect Usage Information. A Cookie may be a Session Cookie or a Persistent Cookie.
     • Session Cookies are temporary cookies that are stored in your browser until you close your browser window – at which point the Session Cookies are cleared.
     • Persistent Cookies are used for repeat visitors and are kept in the user’s browser for a set period of time (usually a year or longer). These cookies are not cleared when the browser is closed. This type of cookie is used to recall user preferences so that every time a site is visited, the user’s preferred settings are automatically provided.
   • Usage Information is information that is not personally identifiable to you that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others, such as when you post anonymously on our blog’s comment section.
   • Personal Information is non-public information that is personally identifiable to you and obtained in order for us to provide you with services within our Website. Personal Information may include information such as your name, email address, and other related information that you provide to us.
   • Information collectively refers to Usage Information and Personal Information.
   • Website means eSIM Mentor and all its registered sub-domains.
   • Visitor means an individual browsing our Website but one who does not sign up for any of the services on the Website.

2. Information we collect:

   2.1. Information collected from a Visitor:

   As a Visitor of our Website, you are not required to provide us with any Personal Information.

   However, when you use our Website, through Cookies placed by our analytics partners such as Google Analytics, we collect certain Usage Information through the interaction of your mobile phone or web browser with our Website. The Cookies used may be Session Cookies or Persistent Cookies and the information collected includes information such as:

   • The length of your visit, website navigation paths, as well as information about the timing, frequency, and pattern of your use of our Website;
   • The type and version of browser or mobile device you are using;
   • Your internet network provider;
   • Your device’s operating system;
   • The preferences you indicate during your visit to our Website – such as choice of language, province, etc.;
   • The website you entered from and where you are headed to from our site. However, we do not track your activity on any website you visit after your visit to our Website.

   Certain Cookies are necessary for the use of the Website. These are usually Session Cookies and do not require your prior consent. Such Session Cookies will expire after you have left the homepage. Persistent Cookies and third-party cookies may require your prior consent to track the choices you made on the website and your preferences.

   To know more about the various kinds of cookies we use and what we use them for, please refer to our Cookie Policy.

   2.2. Information collected when you sign up for any of our products or services:

   We do collect Personal Information when you sign up for any of our products or services, such as our plan alerts or other services and newsletters. However, we only collect this information with your full knowledge and consent. As described in Section 4 hereunder, you have the right to retract your consent at any time.

   The Personal Information we collect may include:

   • Your contact details such as full name, email address, etc.
   • Your invoice and other usage details
   • Any other information you deliberately provide to us.

3. How we use your information:

   Your Information helps us serve you better.

   • The Usage Information we collect from our Visitors allows us to study customer behaviors in order to better meet our customers’ needs and cater to your preferences, develop or improve our products and offers, or create new ones.
   • The Usage Information also allows us to personalize the content you see on our Website in accordance with the choices you make on the Website and to remember the settings you select on our Website, such as language and [location], so that you do not have to modify them each time you visit. Like most commercial websites, and as detailed in our Cookie Policy, we may use Cookies to display ads and offers that reflect your preferences and your search history on the Website.

   Data aggregation:

   The information we collect from you is always aggregated and never studied individually. The source of this usage data is Google Analytics, a widely used analytics platform that is used for the purpose of analyzing the Website and services. We retain the right to sell or share such aggregate data. Such aggregated data cannot be used to identify you personally.

   Your Personal Information is used in other circumstances, as outlined below:

   • To provide you with our products and services: In terms of your Personal Information, we only collect what is strictly necessary in order to provide you with the products and services that you have requested.
   • We do not sell your Personal Information: We do not sell, license, or otherwise provide your Personal Information to third parties for marketing purposes. All emails and phone numbers in our database comply with the applicable laws of the United Kingdom.

   However, we may disclose your information under certain defined circumstances, as described in Section 6 of this Privacy Policy.

   • We retain your Personal Information only as long as necessary: We retain your Personal Information only as long as it is necessary to fulfill the purposes for which it was collected or for as long as required by law.

   Subsequently, your Personal Information will be destroyed or “anonymized,” meaning that only basic statistical data that cannot be traced back to you will be retained.

   If we ever intend to use your Personal Information for any purpose that is not specified in our Privacy Policy, we will make all lawful and reasonable efforts to obtain your prior consent.

4. Your Consent and Control over your Personal Information:

   Your consent is paramount, and we will never collect your Personal Information without your express or implied consent.

   When you use this Website and provide your data to us, this implies that you consent to us using your data in accordance with the terms set out in this Privacy Policy, our Cookie Policy, as well as in our Terms of Service.

   However, as far as possible and reasonable, we will ask for your consent or inform you at each point of your interaction with the Website that results in the collection of Personal Information. This may be at two different points:

   • Notwithstanding that we never collect Personal Information through Cookies, when you first access the website, we will inform you of our use of Cookies. You will then have the option to disable Cookies by altering your browser settings. If you choose to disable cookies, parts of our Website may not function as expected or at all.
   • When you sign up for any service on the Website, such as our plan alerts, take part in any survey, or enter a contest on the Website and voluntarily provide us with your Personal Information, we will ask for your express consent or give you the option to opt out of any marketing emails from us or our survey or contest partners.

   Even after you consent, you have the right to withdraw your consent at any time by selecting the “unsubscribe” option in any email notification from us or our partners. You may also withdraw your consent by writing to us at privacy@esimmentor.com.

5. Data Security:

   To protect your Personal Information from data theft and prying eyes, we make sure that generally, we are the only ones who retain your Personal Information. Your Personal Information is kept in databases subject to strict monitoring procedures and protected by regularly updated security technology. Any affiliates that we work with, who may have access to your information are governed by confidentiality agreements limiting the use and dissemination of such information.

   If, against our best efforts and outside of our control, there is a data breach that affects or has the potential to affect your Personal Information, in addition to doing everything in our power to reduce the extent of and to remedy the breach, we will inform you of the breach as soon as possible and where possible.

   Although we work to ensure to protect your Personal Information, we cannot guarantee or warrant the security of any Personal Information you share with us through our Website and cannot be responsible for the loss, theft, unauthorized access, disclosure, copying, use, or modification of your Personal Information unless it is the result of our gross negligence or willful misconduct, unless otherwise provided by law.

6. Sharing of your Personal Information:

   As a general rule, as stated in Section 3.4 above, we do not disclose your Personal Information for marketing purposes, without your express consent. However, there are circumstances under which we may disclose your Personal Information to third parties, including in the following circumstances:

   • We may provide your Personal Information to affiliates that provide services to us in relation to our Website (i.e. payment processors, data processors, website hosting companies, etc.). Such affiliates will only receive the information necessary to provide their respective services and will be bound by confidentiality agreements limiting the use of such information.
   • We may disclose your Personal Information in circumstances where we may be legally required to do so. For more information on what these circumstances could be, please refer to Section 7 of this Privacy Policy.

   If you provide us with any Personal Information in order to enter a survey or a contest we run on the Website, we may share such information with our survey or contest partners and they may contact you. However, as detailed in section 4.2 you have the option to withdraw your consent from such contest partners in order to no longer be contacted by them.

7. Access to and rectification of your Personal Information: You may, at any time, access your Personal Information held by us, correct any inaccuracies, or request the deletion of your Personal Information. If you wish to exercise this right, please contact us at privacy@esimmentor.com.
8. Complaints: If you have any complaints about our use of your Personal Information, please contact us at privacy@esimmentor.com. We will investigate your complaint and respond to you as soon as possible. If you are not satisfied with our response, you may have the right to complain to the data protection authority in your country of residence.
9. Changes to this Privacy Policy: We reserve the right to modify this Privacy Policy at any time. We will post the revised Privacy Policy on the Website with an updated revision date. We encourage you to review this Privacy Policy periodically.
10. Contact Information: If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@esimmentor.com.